CANCELLATION POLICY

TERMS & CONDITIONS CANCELLATION & NO SHOW POLICY Your time is valuable, and so is mine. Last minute cancellations and no shows create gaps in my schedule that cannot be filled, resulting in a loss of revenue. To ensure fairness, I have implemented the following policy: Appointment Reminders: As a courtesy, reminders are sent 72 hours and 24 hours before your appointment via text, email, or both. Deposits: A deposit is required at the time of booking and will be applied toward the total cost of the service upon completion. The deposit is strictly non-refundable and cannot be transferred to a future appointment if a cancellation / no show or rescheduling request is made with less than 24 hours' notice before the scheduled time. Punctuality Policy: A grace period of up to 15 minutes is permitted for late arrivals. However, services will conclude at the scheduled appointment end time, and additional time will not be extended, out of respect for subsequent client bookings. Please note that arriving late shortens the time available for your service and may affect the quality and durability of the work. This policy applies to lash extension services only and not to other services. Multiple Services & Changes: If you book more than two services and change your mind at the time of your appointment, all booked services will be charged, as no notice of the change was given at least 24 hours before the appointment time. REFUND POLICY When you book an appointment, you are paying for my time, six years of expertise, products, and other necessary expenses to provide you with the best service possible. Therefore, no refunds will be issued on services or products. Dissatisfied with Your Service? If you are unhappy with the results, please contact me within 24 hours of your appointment to discuss your concerns. If the issue is due to the application or product, I will offer a complimentary 30 minute express touch up to address the problem. After 24 Hours: Any concerns raised after 24 hours, or failure to follow the proper aftercare instructions, will require a full price service to correct the issue. WORK QUALITY In my six years of expertise, I have achieved high quality, long lasting lash extensions while prioritizing the health of your natural lashes. To achieve the best results, it's important to understand the difference between services: Touch Up: A one hour appointment, timed from the moment your session begins until checkout. If you have significant lash shedding or waited too long to book, a touch up may not achieve the results you are looking for; the touch up time only allows for filling in small gaps. Fill: An hour and a half appointment. A fill provides more time to restore fullness and allows for minor lash design adjustments if booked between three and five weeks after your last appointment. Keep in mind that the timing for maintenance depends on each individual's natural lash cycle. If you have significant lash shedding or waited too long to book, the fill may not achieve the results you are looking for. Lash Care Matters: Washing and brushing your lash extensions every day is all the care you'll need, but it matters because this maintenance will ensure you get the best out of your beauty investment. WORK FROM OTHER ARTISTS At Beauty Under the Rain, my priority is your lash health, eye safety, and quality of work. Foreign Fills: If you are transitioning from another artist's work and want a different look or different types of extensions, changes will be made gradually over multiple appointments. Correcting previous work takes time. Choosing the fill (an hour and a half) will give you better results sooner. No Complimentary Fixes: No complimentary fixes will be offered after your service because of previous work done by another artist.